Terms and Conditions

It is agreed by both parties that service is provided and used according to the following conditions:

  • For all call handling, service will begin on the allocation of a telephone number by Call Portal Call Centres and the agreement is for 24 months and will automatically renew for further 12 months term, unless terminated by either side upon thirty days written notice before the end term.

  • Telephone numbers allocated are not the property of the customer and as such may be changed by Call Portal Call Centres.

  • Any action adjudged as misuse according to the Telecommunications Act 1984 or any amendments to the Act that are made from time to time may result in the termination of the service. Should misuse occur you will indemnify Call Portal Ltd against any claims, liabilities or costs that may arise from such misuse.

  • Any calls received by Call Portal Call Centres on your behalf that are in their opinion, offensive, obscene, menacing or otherwise unpleasant will reported to you for immediate action in order to prevent further occurrence. Should such phone calls continue Call Portal Ltd will terminate the service without further notice.

  • Although all care will be taken to ensure that calls are handled professionally and communicated to you accurately, Call Portal Call Centres will in no circumstances whatsoever be liable for any loss of business, profit, contracts or other benefits that may arise from the service or any losses that may be incurred as a consequence of negligence or loss of service due to circumstances beyond our control.

  • Your contract can be transferred without notice to a third party. By using our services you are agreeing to our terms and conditions.

  • Any outstanding monies that are taken by credit card may incur a 3% charge.

  • Under no circumstances will Call Portal Call Centres be held responsible for any lost orders/payments processed via customers own websites.

  • Call Portal Call Centres will not charge you for sales calls or nuisance calls but if the number of unsolicited calls exceed 10% of your overall number of calls each month you will then incur a charge of 55 pence per message.