01/06/2009 - Beating the recession

In this time of recession, businesses across the United Kingdom have been faced with challenged to save money in order to be competitive and stay afloat.

And among several popular solutions have been virtual receptionists, a service made available by Call Portal Call Centres. Virtual reception services are affordable, can make a small business seem bigger, and can assist in improving a company's bottom line by being available at all times.

A virtual receptionist is never late, does not call in sick, and will never put in a request for annual leave. Best yet, virtual receptionists are still real people!!

The way it works is simple: a virtual receptionist will answer your calls from a call centre based in the UK, using your company's custom greeting, and screen calls, connect callers, take messages, and relay messages. Included in our services we promise to offer simple information to callers, such as hours of operation as well as basic information about the company.

Other reception services can be a hassle for clients to use, such as automated touch - dial calling. These aren't as popular with callers who often complain they, "just want to speak with a real person," making a virtual receptionist service much more attractive in the long run. Often times, especially with older callers, peple become frustrated and hang up, choosing another business that is easier to reach. This isn't a competitive way to go about business, especially in times of economic crisis.

A friendly and experienced receptionist who neve misses a call is a much smarter and more profitable option. The calls are recorded for the purpose of quality assurance, allowing business owners to listen through calls at their leisure to ensure their company is being represented properly, but this tool can also be handy for double checking phone numbers nand name spelling.

In house receptionists can't make guarantees like this, and automated services surely cannot either.

For more information on Call Portal Call Centres call 08000 77 60 60.