How much would one missed appointment a week cost your salon?
Call Portal Call Centres have teamed up with Toni and Guy and Salon Genius to ensure Toni and Guy salons do not miss any calls or put callers on hold whilst they deal with clients in the salon.
Instead of worrying about if the caller you left on hold is going to call back, Call Portal Call Centres would of taken the call for you and dealt with the enquiry or booking.
All Call Portal Call Centres staff have been fully trained to use Salon Genius, the booking system which the salons use, in addition to full training and experience of Toni and Guy treatments.
For a fixed price for unlimited call handling, starting from £300 per month, special offers available, can your salon really say no? That could be the equivalent to one appointment a week!!!!
Any individual salon requirements will be implamented on request.
For more information click here or for details of special offers call 08000 77 60 60.
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04/06/2009 - Downsizing?
Unnecessary Expense... Never Again!
Reducing Costs?
Make more of the time you have
To free up time and expenditure you should think about outsourcing. When you can save time, you're actually saving money.
Through enabling your staff, and yourself by looking at potentially outsourcing some activities not core to your business, like answering the phones, you can make better use of the time that you have.
Companies that think differently, and use change as an opportunity are the ones that often emerge stronger and more successful. Now is the time to make that change.
Investing in a good Telephone Answering Service can dramatically reduce costs eliminating staff absence and save businesses up to £75 per employee per sick day, according to research.
Enable your staff to do less of the distracting tasks (answering telephones and taking unsolicited sales calls) and more of the high value work that makes you money (marketing, advertising etc.) and you will find them working more productively in less of the time!
Because we believe that service is everything, not just to you, but to your clients as well, our service is completely flexible. Just ask.
Call us on 08000 77 60 60 for more information. |
01/06/2009 - Beating the recession
In this time of recession, businesses across the United Kingdom have been faced with challenged to save money in order to be competitive and stay afloat.
And among several popular solutions have been virtual receptionists, a service made available by Call Portal Call Centres. Virtual reception services are affordable, can make a small business seem bigger, and can assist in improving a company's bottom line by being available at all times.
A virtual receptionist is never late, does not call in sick, and will never put in a request for annual leave. Best yet, virtual receptionists are still real people!!
The way it works is simple: a virtual receptionist will answer your calls from a call centre based in the UK, using your company's custom greeting, and screen calls, connect callers, take messages, and relay messages. Included in our services we promise to offer simple information to callers, such as hours of operation as well as basic information about the company.
Other reception services can be a hassle for clients to use, such as automated touch - dial calling. These aren't as popular with callers who often complain they, "just want to speak with a real person," making a virtual receptionist service much more attractive in the long run. Often times, especially with older callers, peple become frustrated and hang up, choosing another business that is easier to reach. This isn't a competitive way to go about business, especially in times of economic crisis.
A friendly and experienced receptionist who neve misses a call is a much smarter and more profitable option. The calls are recorded for the purpose of quality assurance, allowing business owners to listen through calls at their leisure to ensure their company is being represented properly, but this tool can also be handy for double checking phone numbers nand name spelling.
In house receptionists can't make guarantees like this, and automated services surely cannot either.
For more information on Call Portal Call Centres call 08000 77 60 60.
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Call Portal Call Centres FREE trial Today, Call Portal Call Centres have launched a free trial for the message taking service which is offered. This is a genuinely FREE, no obligation, no strings attached, trial. There are no catches, no contracts and we won't take your bank details. Please note: The free trial is for 5 days or 10 messages, whichever comes first. This is designed so you can fully test our service and see if the support is a benefit to your business. To sign up for this offer click here or call 08000 77 60 60 for more information. |
New geographic numbers
Ofcom have begun introducing 0203 and 0200 numbers for London businesses.
The new range of numbers are alongside the existing (020)7 and (020)8 numbers.
"The new codes are needed to meet increasing demands for new numbers, the telecoms watchdog said. Last year the organisation issued 400,000 new numbers in the capital and supplies of existing numbers have begun to run short.
Demand is being driven by the increasing telecoms requirements of business and the rise of multiple occupancy houses in the capital.
Section 63 of the Communications Act 2003 requires Ofcom to seek the best use of appropriate telephone numbers and to encourage effciency and innovation.
Printers and sign painting firms will be disappointed, however, since existing 0207 and 0208 numbers will remain unchanged." - from vnunet.com
For more information on geographic and non geographic numbers call 08000 77 60 60. |
Why do call centres have such a bad name?
Call centres are often criticised for poor customer service levels resulting from high staff turnovers, low staff morale and non-UK locations which lead to communications difficulties and misunderstandings.
At Call Portal Call Centres we pride ourselves on being different. We train, motivate and develop our staff in two UK-based call centres. We ensure out customers brief our teams directly - and that they stay involved throughout the project.
Most important of all we are committed and passionate about what we do - making sure we provide out clients with a service which is as cost-effective as possible.
For more information on Call Portal Call Centres and what services we can offer call 08000 77 60 60. |
Isn't it easier and more cost-effective to take the calls ourself?
To maximise your profits, you need to be able to concentrate on your core business.
It doesn't usually make commercial sense to invest in technology, in 24/7 staff availability, or in hiring and firing to cope with business highs and lows.
Outsource your admin, sales, marketing and customer service calls to us.
Work with us to put a business communications diaster recovery plan in place. Then you can focus on running your business.
For more information call 08000 77 60 60. |
Why should your business use a virtual call centre?Outsourcing your company's unanswered calls has a number of benefits. Some of these are easy to recognise whilst others may not be quite so obvious.
Flexible approach Only pay for the time and services you use No employee costs, annual leave, national insurance contributions No training of new staff Cheaper than hiring a temp with agency fees No provision of office space or equipment No hassle set-up Spend more time on revenue generation rather than admin – helping you to grow your business For more information call 08000 77 60 60. |
Call Portal New Starter
Call Portal Call Centres has today appointed Gemma Careless as head of Call Handling & Web sales. Gemma brings a good level of experience both from an operational point of view as well as a sales point of view.
Jeff Palmer commented ‚ It is great news to be taking on new staff on in these troubled times, we have great solutions to offer businesses so we have continued to gain new business and have seen an increase in sales across the last months‚
Gemmas main tasks are to build relationships with new and existing clients to grow the outsourced call centre business www.callportalcallcentres.co.uk as well as provide our new web development services.
For more information please call 08000 77 60 60 |
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