Answers to frequently asked questions about Call Portal Call Centres telephone answering service.

• How does the Call Portal Call Centre's service work?

Your Account Manager will give you a unique number which seamlessly diverts through to us. When your call reaches your reception team, your bespoke script will flash up on the screen, enableing them to answer the phone in youe company name.

• What if I need the number before the service goes live?

This is no problem. Sign up to the service and we can supply you with your number within minutes which you can then put on your website, business cards and flyers. Once you are ready for the service to start just give us 24 hours notice and we will get the account up and running for your specified date.

• How do I divert my calls to you?

With both mobiles and landlines, diverting calls is simple and instant. You just type a number into your keypad and follow the instructions: different companies use different numbers for their divert service. If you are not sure how to divert your calls, your Account Manager will be able to talk you through it.

• What if I get more than one call at the same time?

Our divert service allows any numbers of callers to reach the team at the same time.

• What if I advertise more than one number?

Simply divert all your numbers to your unique number. Our receptionists will advise which number your caller dialled, allowing you to track which advertising source is most effective for you.

• How do I get my messages?

Our receptionists normally deliver messages by text or email.  Or they can patch calls through to you, tell you who's on the line, then you can choose whether to take the call or take a message.

• Can I change my answer or message preferences once I'm set up?

All you need to do is call your Account Manager and ask.

• Where are my calls answered?

We are based in Bury St Edmunds, in the heart of Suffolk. All your calls are answered there.

• Will my caller know their calls are being diverted?

No. They will hear the usual ringing tone then our receptionists will answer the phone in your company name.

• How do I sign up?

Simply call our sales team on 08000 77 60 60. We can have your service up and running within 2 hours, or in readiness for your preferred start date, and provide you with your number(s) immediately.