Case Study - TONI&GUY

 

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Call Portal Call Centres have recently launched a new call answering service specifically for Toni and Guy salons using Salon Genius to ensure you never miss an appointment again.salongenius

 

How it works - Call Portal Call Centres will answer any calls you miss or can not answer and act as your receptionist and book appointments with access to your Salon Genius.

 

Call Portal Call Centres offers

  • Full working knowledge and experience of Salon Genius

  • Full working knowledge and experience of Toni & Guy treatments

  • A fixed price per month for unlimited call handling*

  • Your callers will neve know that you're not answering tha call

  • Live within hours

* Dependant on salon size.

Simon Grigg of Toni & Guy Winchester comments "The service is great, I can reduce my overheads and give a better service to my clients - It was a bit of a no brainer for me to say YES. Since we have been using the service I feel we have been offering a quicker answering time and no queuing".

Reduce your costs and give a better client service - Call 08000 77 60 60 and speak with Gemma.
 

Customer case study

When running a business we all know that customer service or client relations are one of the most important factors in being successful.

This creates a problem for new businesses in the fact they have to employ staff to answer the phone to ensure potential new customers get the type of reception they would expect.

This is where I struggled with my business. For the first year I didn't make any money. The website was being developed and recognition from the search engines was minimal. However, on occasions the still rang though there was nothing but an answer machine to take the call - I was still working at a full time job whilst developing the site.

I started to realise the implications of not having someone answering the phone when I was seeing 10-15 missed calls a day. How many of these people were moving along to the next company, never to return when they hit an answer machine? A lot I would imagine.

Employing a receptionist was just not possible - they would demand more money than I was earning from the business - there must be an answer.

This is where I stumbled across a service that really solved the problems. It was a virtual office offering virtual reception services. This meant that as and when I chose, I diverted my office calls to them. They would then answer in my company name and take a message for to then call back or email when I could.

Initially this service was quite expensive but when compared to actually employing someone on a full or part time basis it was extremely cost effective - I only had to pay per call received (as well as a small monthly charge).

This kind of service is one that many small businesses will not be aware of - I wasn't until someone told me about it. It is an ideal solution for any business large or small. Whether you work purely for yourself and cannot always answer your phone, perhaps when driving or up a ladder - or maybe you are an owner of a small office who needs cover when people are off sick or on holiday or even out to lunch.

You can make these plans pretty flexible - let the virtual reception take all your calls or simply use them at the time you need them by diverting your phone when engaged, unanswered or busy!

Mrs Gill, Travel councilor